Frequently Asked Questions

Admission

Can we make a booking or reservation before visiting?

When are the busy periods?

Can we pay for admission first and enter later?

What happens when we arrive and it’s full?

What is the difference between off-peak and peak?

Is my toddler (3 years and below) restricted to the Toddler Play Space? Can we also play in the Main Play Space?

How much is the admission fee if I choose to bring my toddler to the Main Play Space?

My baby is 6 months old. Is there a minimum age to play?

We have a 4-year old and a 2-year old. Where can they play?

How many adults can accompany a child?

Can we go out for lunch and come back again?

Can I leave my child alone while I run some errands?

Why do you check my child’s hands during registration?

Do adults need to wear socks?

I forgot to bring socks. Do you sell them?

Are school holidays considered off-peak or peak?

Facilities

Can I feed my child there?

Can we have food and drinks inside?

Do you have a diaper changing room?

I’m breastfeeding. Do you have a nursing room?

Do you provide complimentary drinks?

Do we need to pay to use the lockers?

I noticed some adult and children’s house slippers at the shoe racks. Can we use them inside if we forgot our socks?

Do you have WiFi?

Group Visits and Private Events

Can we make a booking if we are coming as a group?

Can we book the venue for an event?

I’m interested in having my child’s birthday celebration without booking the whole place. Is it possible?

Play Concept

Why does your place look so different from other indoor playgrounds in Singapore?

I love your toys! Do you sell them?

What’s the difference between the Toddler Play Space, Main Play Space and Riding Room?

Your toys are well-organised and arranged neatly. What if my child mixes them up and makes a mess?

We enjoyed a particular toy on a previous visit. Why can’t I find it anymore?

I see a lot of interesting toys inside glass door shelves. Can we take them out for playing?


Admission

Q. Can we make a booking or reservation before visiting?

A. We do not accept bookings or reservations. Guests are received on a walk-in first come first served basis. There are no specific time slots or sessions. If there are slots available when you arrive, you can immediately register and play. Otherwise, please expect some waiting time when it’s full house. Kindly note that we have a maximum capacity. We recommend you to check our real-time Crowd Meter (updated every 2 mins) closer to the time you plan to visit. Remember to bring socks for everyone!

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Q. When are the busy periods?

A. Usual busy periods are morning and mid-afternoon. If you plan to come in the morning, please be advised that on busier days (especially holidays) some families queue up before 10 am. Hence, it is possible to be full house as fast as 10:20 am. Kindly note that queuing early does not guarantee successful registration. It depends on how many families are in queue on a particular morning. In the event that it’s full house in the morning, slots become available around noon when families who come early leave for lunch. Lunch hours are usually less busy. More guests arrive in the mid-afternoon. Then evening is normally quiet. Crowd patterns vary daily and weekly. We recommend you to check the Crowd Meter as some periods can be unexpectedly quiet or busier than usual.

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Q. Can we pay for admission first and enter later?

A. Children must be present for registration. Adults cannot register for children who are not present. Once registered, guests are expected to enter the play space. Slots for guests who are away for more than 15 mins will be released to other waiting or incoming guests. Registered guests can still re-enter if playtime has not expired, subject to capacity limits.

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Q. What happens when we arrive and it’s full?

A. In the event a desired play space is full, guests can wait in an alternative play space subject to age and capacity limits. Guests who choose to do so must pay the corresponding fees to enter. Additional payment must be made accordingly before moving to a different play space later. Otherwise, guests can wait at the reception area or outside at the designated physical queuing area. Guests are not allowed to wait in the Main Play Space common areas. Children must be present when waiting. This is to avoid complaints from fellow guests about adults “reserving slots” without children in sight. Guests waiting inside the premises and outside in queue collectively form the Waiting Queue to be prioritised when slots become available. Guests who cannot wait with their children can leave a mobile number in the Contact Request form. This is not a waiting list or reservation, nor does it denote a particular order of registration. A message will be sent if and when slots become available and there is no Waiting Queue.

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Q. What is the difference between off-peak and peak?

A. Off-peak refers to weekdays except holidays. Peak days include weekends and holidays. Holidays refer to public holidays, eve of public holidays, special school holidays (e.g. Youth Day, Teachers’ Day and Children’s Day), as well as week-long March and September local school holidays designated by the Ministry of Education. Playtime is unlimited on off-peak days, with re-entry subject to capacity limits. On peak days, playtime is limited to 2 hours. After which, you can opt for extension at an additional fee. Extension will be suspended during busy periods.

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Q. Is my toddler (3 years and below) restricted to the Toddler Play Space? Can we also play in the Main Play Space?

A. While we recommend the Toddler Play Space for babies and small toddlers, we let parents or guardians decide if their toddler is ready for the Main Play Space. We do advise to supervise little ones closely, as the Main Play Space floor is not cushioned and there are many small toy pieces. Alternatively, you may want to explore the new nature-themed Riding Room.

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Q. How much is the admission fee if I choose to bring my toddler to the Main Play Space?

A. Our admission fees are based on play space access instead of age. If your toddler is playing in the Main Play Space, the corresponding fee for the play space applies. This automatically includes access to the Toddler Play Space if your little one is aged 3 and below. Kindly note that Riding Room access is a separate admission fee.

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Q. My baby is 6 months old. Is there a minimum age to play?

A. Little babies are welcome! Admission is free for babies below 9 months if visiting with an older sibling. Otherwise, standard admission fees apply.

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Q. We have a 4-year old and a 2-year old. Where can they play?

A. Families with children in different age groups have two options. One is to have both children play in the Main Play Space. Alternatively, you can choose to have your toddler (aged 3 and below) in the Toddler Play Space while your older child plays in the Main Play Space. This is more feasible if there are two accompanying adults to supervise each child separately. Otherwise, the single adult can supervise the toddler in the Toddler Play Space while checking on the older sibling through the Live Video Monitoring screen. Alternatively, both children can explore the new nature-themed Riding Room.

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Q. How many adults can accompany a child?

A. Our standard admission per child includes 2 accompanying adults free-of-charge. Additional adults are chargeable an Extra Adult Fee to stay inside the premises. Guests who choose not to pay the Extra Adult Fee cannot have additional adults staying inside, including common areas such as the Reception and Beverage Area. IMPORTANT NOTE: The number of accompanying adults may be reduced to one adult per child to support safety measures. Please check our homepage for regular updates.

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Q. Can we go out for lunch and come back again?

A. Unlimited playtime with re-entry is available only on off-peak days for the Toddler Play Space and Main Play Space, subject to capacity limits. Remember to hold on to your admission sticker for re-entry. Kindly note that on peak days, Toddler Play Space and Main Play Space playtime expires after 2 hours. For the Riding Room, playtime expires after 1 hour for all days. Should you wish to re-enter after your playtime expires, extension fee applies subject to capacity limits. Extension will be suspended during busy periods.

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Q. Can I leave my child alone while I run some errands?

A. We are classified as a recreational area. As such, we do not offer child-minding or drop-off services. Children must be accompanied by an adult while playing in the premises.

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Q. Why do you check my child’s hands during registration?

A. In addition to temperature check, we perform visual check on children’s hands and mouth (if possible) to rule out signs of Hand, Foot & Mouth Disease (HFMD). In addition, we ask guests to read and acknowledge a Health Declaration regarding HFMD and respiratory symptoms. If health check is unsatisfactory, we will refuse entry to ensure a safe environment for all guests. Guests who are later found to be unwell will be asked to leave. We may ask for medical letter as proof of wellness.

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Q. Do adults need to wear socks?

A. Everyone entering the Toddler Play Space and Main Play Space needs to wear socks for hygiene reasons and to protect the feet from possible injuries if wooden toys are accidentally stepped on. Adults without socks can rest at the Reception or Beverage Area. For the Riding Room, socks are not required but footwear must be left outside the fenced area.

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Q. I forgot to bring socks. Do you sell them?

A. You can purchase socks at our Reception Area. We have baby, small, medium and large sizes for children. We also have free size ladies, men, and plus size for adults. We encourage everyone to bring socks to avoid additional charges.

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Q. Are school holidays considered off-peak or peak?

A. Weekdays during month-long school holidays are still considered off-peak days, as the crowd is distributed across a longer period. On the other hand, weekdays that coincide with public holidays, eve of public holidays, special school holidays (e.g. Youth Day, Teachers’ Day and Children’s Day), as well as week-long March and September local school holidays designated by the Ministry of Education are considered peak days.

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Facilities

Q. Can I feed my child there?

A. Yes, we have baby chairs just outside the Toddler Play Space and at the Beverage Area near the Main Play Space. You can enjoy home-packed or store-bought food. Kindly note that dining space is limited, especially on peak days. IMPORTANT NOTE: Eating and drinking inside the premises may be suspended to support safety measures. Please check our homepage for regular updates.

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Q. Can we have food and drinks inside?

A. To keep the play space clean and avoid attracting pests, food and drinks can only be consumed at the Reception or Beverage Area. Plain water bottles and baby milk bottles can be brought inside the play space. Please be advised that we do not host birthday celebrations or other events. Kindly do not bring celebratory food spread or cakes in the premises as we do not allow impromptu parties. IMPORTANT NOTE: Eating and drinking inside the premises may be suspended to support safety measures. Please check our homepage for regular updates.

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Q. Do you have a diaper changing room?

A. Yes, our Babycare Room is just beside the Reception Area. Kindly note that for sanitary reasons, diaper changing is not allowed inside the play space or at the common areas.

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Q. I’m breastfeeding. Do you have a nursing room?

A. We don’t have a dedicated nursing room. However, we have plenty of seating all over the premises where you can breastfeed in peace. If you are not comfortable breastfeeding in public, you can use our Babycare Room.

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Q. Do you provide complimentary drinks?

A. We provide drinking water from our hot & cold water dispensers. These can be found inside the Babycare Room and at the Beverage Area. We have a limited selection of children’s drinks and snacks for sale at the Beverage Area. IMPORTANT NOTE: Eating and drinking inside the premises may be suspended to support safety measures. Please check our homepage for regular updates.

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Q. Do we need to pay to use the lockers?

A. Our lockers are provided free-of-charge. You can choose to bring your belongings inside the play space if you prefer to keep them close.

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Q. I noticed some adult and children’s house slippers at the shoe racks. Can we use them inside if we forgot our socks?

A. House slippers are provided for use outside the play spaces only (i.e. outside fenced areas). Our premises are comprised of 3 separate rooms. The Reception/Toddler Play Space/Babycare Room are together in one room, the Riding Room is located right next door, while the Main Play Space/Beverage Area are in the biggest room behind. We advise to wear shoes or our house slippers when stepping out to the common areas or mall hallways.

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Q. Do you have WiFi?

A. Please be advised that we do not provide WiFi service. It is a conscious decision not to provide WiFi as it does not support our mission as a company.

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Group Visits and Private Events

Q. Can we make a booking if we are coming as a group?

A. We have limited capacity and a walk-in first come first served system when receiving guests. As such, the place is more suitable for casual family visits. We do not recommend group visits.

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Q. Can we book the venue for an event?

A. We do not accept bookings or reservations for birthday parties, school trips, or any type of event. We cannot accommodate big groups as slots are not guaranteed.

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Q. I’m interested in having my child’s birthday celebration without booking the whole place. Is it possible?

A. Please be advised that we do not host birthday celebrations or other events. Kindly do not bring celebratory food spread or cakes in the premises as we do not allow impromptu parties.

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Play Concept

Q. Why does your place look so different from other indoor playgrounds in Singapore?

A. We don’t have slides, ball pits or climbing structures. We aim to provide families a unique play experience by combining our love for wooden toys and comfortable spaces. What we have are high quality toys that encourage exploration, imagination and thinking. It is equally important to us that parents and guardians have a relaxing time. Hence, we implemented an open floor plan with plenty of adult-friendly seating. This maximises visibility and comfort whether you choose to sit back and observe, or actively participate in play.

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Q. I love your toys! Do you sell them?

A. We sell selected toys from trusted wooden toy brands, our favourite dress-up doll brand, and animal-themed soft toys! The toys for sale are available at the Reception and Riding Room.

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Q. What’s the difference between the Toddler Play Space, Main Play Space and Riding Room?

A. Our Main Play Space embodies our play concept to the fullest with a balance of Structured Play and Open-Ended Play. It has well-defined sections such as developmental toys, family games, brain teasers, miniature play, doll play and food play. On the other hand, the Toddler Play Space is a scaled-down version with age-appropriate toys in a safe, baby-proofed environment. The smaller space also allows parents full visibility of the little ones while they roam around and explore. The Riding Room is a nature-themed playroom recommended for short or add-on play.

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Q. Your toys are well-organised and arranged neatly. What if my child mixes them up and makes a mess?

A. Children can play with all toys within their reach on tables, counters and open shelves. We believe in letting them explore freely. Mix ups and toys on the floor are part of this process. Don’t worry as we always have someone dedicated to look after the play space. Our attentive team members are trained to ensure toys go back to where they belong. While this could be a challenge on crowded days, we do our best to maintain an environment that is conducive for play.

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Q. We enjoyed a particular toy on a previous visit. Why can’t I find it anymore?

A. To keep things fresh, we rotate selected themes and toys on a monthly basis. This allows you to enjoy something new on your next visit.

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Q. I see a lot of interesting toys inside glass door shelves. Can we take them out for playing?

A. For your child’s safety, kindly refrain from taking out toys kept inside glass door shelves. These toys are rotated out of play and meant for display on the current month. As such, they may not have been sanitised recently and need to be re-sanitised again when they are rotated back into play. In addition, accessing high glass door shelves may increase the risk of head bumps due to falling toys.

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