Frequently Asked Questions

Admission

Can we make a booking or reservation before visiting?

When are the busy periods?

Can we pay for admission first and enter later?

What happens when we arrive and it’s full?

What is the difference between off-peak and peak?

Is my toddler (3 years and below) restricted to the Toddler Play Space? Can we also play in the Main Play Space?

How much is the admission fee if I choose to bring my toddler to the Main Play Space?

My baby is 6 months old. Is there a minimum age to play?

We have a 4-year old and a 2-year old. Where can they play?

How many adults can accompany a child?

Can we go out for lunch and come back again?

Can I leave my child alone while I run some errands?

Why do you check my child’s hands during registration?

Do adults need to wear socks?

I forgot to bring socks. Do you sell them?

Are school holidays considered off-peak or peak?

Facilities

Can I feed my child there?

Can we have food and drinks inside?

Do you have a diaper changing room?

I’m breastfeeding. Do you have a nursing room?

Do you provide complimentary drinks? I think I saw a coffee machine.

Do we need to pay to use the lockers?

I noticed some adult and children’s house slippers at the shoe racks. Can we use them inside if we forgot our socks?

Do you have WiFi?

Group Visits and Private Events

Can we make a booking if we are coming as a group?

Can we book the venue for an event?

I’m interested in having my child’s birthday celebration without booking the whole place. Is it possible?

Play Concept

Why does your place look so different from other indoor playgrounds in Singapore?

I love your toys! Do you sell them?

What’s the difference between the Toddler Play Space and Main Play Space?

Your toys are well-organised and arranged neatly. What if my child mixes them up and makes a mess?

We enjoyed a particular toy on a previous visit. Why can’t I find it anymore?

I see a lot of interesting toys inside glass door shelves. Can we take them out for playing?


Admission

Q. Can we make a booking or reservation before visiting?

A. All guests are received on a walk-in first come first served basis. We do not accept bookings or reservations. There are no specific time slots or sessions. If there are slots available when you arrive, you can immediately register and play. Otherwise, please expect some waiting time when it’s full house. Kindly note that we have a maximum capacity. We recommend you to check our real-time Crowd Meter (updated every 2 mins) closer to the time you plan to visit. Remember to bring socks for everyone!

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Q. When are the busy periods?

A. Usual busy periods are 10 am – 12 noon, and 3 pm – 5 pm. If you plan to come in the morning, please be advised that on busier days (normally weekends and especially holidays) some families queue up before 10 am. Hence, it is possible to be full house as fast as 10:20 am. Kindly note that queuing early does not guarantee successful registration. It depends on how many families are in queue on a particular morning. In the event that it’s full house in the morning, slots become available around 12 noon when families who come early leave for lunch. Lunch hours 12 noon – 2 pm is usually less busy. More guests arrive between 3 pm – 5 pm. Then 6 pm onwards is normally quiet. Crowd patterns vary daily and weekly. We recommend you to check the Crowd Meter as some periods can be unexpectedly quiet or busier than usual.

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Q. Can we pay for admission first and enter later?

A. Children must be present for registration. Adults cannot register for additional children who are not present. Once registered, guests are expected to enter the play space. We do not hold slots for guests who leave then come back at a later time. Slots for registered guests who are away for more than 15 mins will be released to other waiting guests. Registered guests can re-enter if their playtime has not expired and there are still slots available.

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Q. What happens when we arrive and it’s full?

A. In the event a desired play space is full, an alternative play space (Toddler Play Space or Main Play Space) will be offered subject to age and capacity limits. Otherwise, guests can choose to wait at the reception area seats or outside in the designated physical queuing area. Guests are not allowed to wait in the Main Play Space common areas. Children must be present when waiting. This is to avoid contention when fellow guests complain about adults queuing without children in sight. Guests waiting inside the premises and outside in queue collectively form the Waiting Queue and will be prioritised for registration. Guests who cannot wait with their children can leave a mobile number in the Contact Request form. This is not a waiting list or reservation, nor does it denote a particular order of registration. A message will be sent if and when slots become available and there is no Waiting Queue.

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Q. What is the difference between off-peak and peak?

A. Off-peak refers to weekdays except holidays. Peak days include weekends and holidays. Holidays refer to public holidays, eve of public holidays, special school holidays (e.g. Youth Day, Teachers’ Day and Children’s Day), as well as week-long March and September local school holidays designated by the Ministry of Education. Playtime is unlimited on off-peak days, with re-entry subject to capacity limits. On peak days, playtime is limited to 2 hours. After which, you can opt for extension at an additional fee. Extension will be suspended during busy periods.

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Q. Is my toddler (3 years and below) restricted to the Toddler Play Space? Can we also play in the Main Play Space?

A. While we recommend the Toddler Play Space for babies and small toddlers, we let parents or guardians decide if their toddler is ready for the Main Play Space. We do advise to supervise little ones closely, as the Main Play Space floor is not cushioned and there are many small toy pieces.

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Q. How much is the admission fee if I choose to bring my toddler to the Main Play Space?

A. Our admission fees are based on play space access instead of age. It is $23 (off-peak) or $27 (peak) if your toddler is playing in the Main Play Space. This automatically includes access to the Toddler Play Space for your little one aged 3 and below.

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Q. My baby is 6 months old. Is there a minimum age to play?

A. Little babies are welcome! Admission is free for babies below 9 months if visiting with an older sibling. If your baby is visiting alone, admission is $12. When your baby reaches the chargeable age of 9 months, admission will be $18 for the Toddler Play Space.

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Q. We have a 4-year old and a 2-year old. Where can they play?

A. Families with children in different age groups have two options. One is to have both children play in the Main Play Space. Alternatively, you can choose to have your toddler (aged 3 and below) in the Toddler Play Space while your older child plays in the Main Play Space. This is more feasible if there are two accompanying adults to supervise each child separately. Otherwise, the single adult can supervise the toddler in the Toddler Play Space while checking on the older sibling through the Live Video Monitoring screen.

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Q. How many adults can accompany a child?

A. Our standard admission per child includes 2 accompanying adults free-of-charge. IMPORTANT NOTE: The number of accompanying adults may be reduced to one adult per child to support tightened safety measures announced by the government. Please check our homepage for regular updates.

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Q. Can we go out for lunch and come back again?

A. Multiple re-entry is allowed only on off-peak days, subject to capacity limits. Remember to hold on to your admission sticker for re-entry. Kindly note that on peak days, playtime expires after 2 hours.

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Q. Can I leave my child alone while I run some errands?

A. We are classified as a recreational area. As such, we do not offer child-minding or drop-off services. Children must be accompanied by an adult while playing in the premises.

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Q. Why do you check my child’s hands during registration?

A. In addition to temperature check, we perform visual check on children’s hands and mouth (if possible) to rule out signs of Hand, Foot & Mouth Disease (HFMD). In addition, we ask guests to read and acknowledge a Health Advisory seeking consideration to refrain from visiting if their child has recently recovered from HFMD, or has respiratory symptoms. If health check is unsatisfactory, we will refuse entry to ensure a safe environment for all guests.

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Q. Do adults need to wear socks?

A. Yes, everyone entering the play space needs to wear socks for hygiene reasons. In addition, socks protect the feet from possible injuries if wooden toys are accidentally stepped on. Adults without socks can rest at the Reception or Beverage Area.

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Q. I forgot to bring socks. Do you sell them?

A. You can purchase socks at our Reception Area. We have baby, small, medium and large sizes for children. We also have free size ladies, men, and plus size for adults. We encourage everyone to bring socks to avoid additional charges.

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Q. Are school holidays considered off-peak or peak?

A. Weekdays during month-long school holidays are still considered off-peak days, as the crowd is distributed across a longer period. On the other hand, weekdays that coincide with public holidays, eve of public holidays, special school holidays (e.g. Youth Day, Teachers’ Day and Children’s Day), as well as week-long March and September local school holidays designated by the Ministry of Education are considered peak days.

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Facilities

Q. Can I feed my child there?

A. Yes, we have baby chairs just outside the Toddler Play Space and at the Beverage Area near the Main Play Space. You can also enjoy home-packed or store-bought food. Kindly note that dining space is limited, especially on weekends. IMPORTANT NOTE: Eating and drinking inside the premises may be suspended to support tightened safety measures announced by the government. Please check our homepage for regular updates.

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Q. Can we have food and drinks inside?

A. To keep the play space clean and avoid attracting pests, food and drinks can only be consumed at the Reception or Beverage Area. Plain water bottles and baby milk bottles can be brought inside the play space. Please be advised that we do not host birthday celebrations or other events. Kindly do not bring celebratory food spread or cakes in the premises as we do not allow impromptu parties. IMPORTANT NOTE: Eating and drinking inside the premises may be suspended to support tightened safety measures announced by the government. Please check our homepage for regular updates.

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Q. Do you have a diaper changing room?

A. Yes, our Babycare Room is just beside the Reception Area. Kindly note that for sanitary reasons, diaper changing is not allowed inside the play space or at the common areas.

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Q. I’m breastfeeding. Do you have a nursing room?

A. We don’t have a dedicated nursing room. However, we have plenty of seating all over the premises where you can breastfeed in peace. If you are not comfortable breastfeeding in public, you can use our Babycare Room.

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Q. Do you provide complimentary drinks? I think I saw a coffee machine.

A. We provide drinking water from our hot & cold water dispensers. These can be found inside the Babycare Room and at the Beverage Area. We have a limited selection of beverages and snacks for sale at the Beverage Area. This includes coffee capsules for the coffee machine. IMPORTANT NOTE: Eating and drinking inside the premises may be suspended to support tightened safety measures announced by the government. Please check our homepage for regular updates.

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Q. Do we need to pay to use the lockers?

A. Our lockers are provided free-of-charge. You can choose to bring your belongings inside the play space if you prefer to keep them close.

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Q. I noticed some adult and children’s house slippers at the shoe racks. Can we use them inside if we forgot our socks?

A. House slippers are provided for use outside the play spaces only. Only socks are allowed inside to maintain cleanliness. Our premises are comprised of 2 separate areas. The Reception, Toddler Play Space and Babycare Room are together in one area, while the Main Play Space and Beverage Area are in a separate location nearby. To keep your socks clean, we advise to wear shoes or our house slippers when stepping out.

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Q. Do you have WiFi?

A. Please be advised that we do not provide WiFi service. It is a conscious decision not to provide WiFi as it does not support our mission as a company.

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Group Visits and Private Events

Q. Can we make a booking if we are coming as a group?

A. We have limited capacity and a walk-in first come first served system when receiving guests. As such, the place is more suitable for casual family visits. We do not recommend group visits especially on peak days or known busy periods.

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Q. Can we book the venue for an event?

A. We do not accept bookings or reservations for birthday parties or any type of event.

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Q. I’m interested in having my child’s birthday celebration without booking the whole place. Is it possible?

A. Please be advised that we do not host birthday celebrations or other events. Kindly do not bring celebratory food spread or cakes in the premises as we do not allow impromptu parties.

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Play Concept

Q. Why does your place look so different from other indoor playgrounds in Singapore?

A. We don’t have slides, ball pits or climbing structures. We aim to provide families a unique play experience by combining our love for wooden toys and comfortable spaces. What we have are high quality toys that encourage exploration, imagination and thinking. It is equally important to us that parents and guardians have a relaxing time. Hence, we implemented an open floor plan with plenty of adult-friendly seating. This maximises visibility and comfort whether you choose to sit back and observe, or actively participate in play.

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Q. I love your toys! Do you sell them?

A. We are now selling selected toys from our trusted wooden toy brands, as well as our favourite doll brand from 2nd quarter of 2021! The toys for sale are available at the reception area.

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Q. What’s the difference between the Toddler Play Space and Main Play Space?

A. Our Main Play Space embodies our play concept to the fullest with a balance of Structured Play and Open-Ended Play. It has well-defined sections such as developmental toys, family games, brain teasers, miniature play, doll play and food play. On the other hand, the Toddler Play Space is a scaled-down version with age-appropriate toys in a safe, baby-proofed environment. The smaller space also allows parents full visibility of the little ones while they roam around and explore.

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Q. Your toys are well-organised and arranged neatly. What if my child mixes them up and makes a mess?

A. Children can play with all toys within their reach on tables, counters and open shelves. We believe in letting them explore freely. Mix ups and toys on the floor are part of this process. Don’t worry as we always have someone dedicated to look after the play space. Our attentive team members are trained to ensure toys go back to where they belong. While this could be a challenge on crowded days, we do our best to maintain an environment that is conducive for play.

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Q. We enjoyed a particular toy on a previous visit. Why can’t I find it anymore?

A. To keep things fresh, we rotate selected themes and toys on a monthly basis. This allows you to enjoy something new on your next visit. Let us know your favourites so we can keep them in mind when we plan our next toy rotation.

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Q. I see a lot of interesting toys inside glass door shelves. Can we take them out for playing?

A. For your child’s safety, kindly refrain from taking out toys kept inside glass door shelves. These toys are rotated out of play and meant for display on the current month. As such, they may not have been sanitised recently and need to be re-sanitised again when they are rotated back into play. In addition, accessing high glass door shelves may increase the risk of head bumps due to falling toys.

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