Frequently Asked Questions

Play Concept

 

Q. Why does your place look so different from other indoor playgrounds in Singapore?

A. We don’t have slides, ball pits or climbing structures. We aim to provide families a unique play experience by combining our love for wooden toys and comfortable spaces. What we have are high quality toys that encourage exploration, imagination and thinking. It is equally important to us that parents and guardians have a relaxing time. Hence, we implemented an open floor plan with plenty of adult-friendly seating. This maximises visibility and comfort whether you choose to sit back and observe, or actively participate in play.

 

Q. I love your toys! Do you sell them?

A. We are focused on providing indoor play for toddlers and school-aged children. We are not selling toys at the moment, but we’re happy to share information if you’re looking to buy them outside.

 

Q. What’s the difference between the Toddler Play Space and Main Play Space?

A. Our Main Play Space embodies our play concept to the fullest with a balance of Structured Play and Open-Ended Play. It has well-defined sections such as developmental toys, family games, brain teasers, miniature play, doll play and food play. On the other hand, the Toddler Play Space is a scaled-down version with age-appropriate toys in a safe, baby-proofed environment. The smaller space also allows parents full visibility of the little ones while they roam around and explore.

 

Q. Your toys are well-organised and arranged neatly. What if my child mixes them up and makes a mess?

A. Children can play with all toys within their reach on tables, counters and open shelves. We believe in letting them explore freely. Mix ups and toys on the floor are part of this process. Don’t worry as we always have someone dedicated to look after the play space. Our attentive team members are trained to ensure toys go back to where they belong. While this could be a challenge on crowded days, we do our best to maintain an environment that is conducive for play.

 

Q. We enjoyed a particular toy on a previous visit. Why can’t I find it anymore?

A. To keep things fresh, we rotate selected themes and toys on a monthly basis. This allows you to enjoy something new on your next visit. Let us know your favourites so we can keep them in mind when we plan our next toy rotation.

 

Q. I see a lot of interesting toys inside glass door shelves. Can we take them out for playing?

A. For your child’s safety, kindly refrain from taking out toys kept inside glass door shelves. These toys are rotated out of play and meant for display on the current month. As such, they may not have been sanitised recently and need to be re-sanitised again when they are rotated back into play. In addition, accessing high glass door shelves may increase the risk of head bumps due to falling toys.

 


 Admission

 

Q. What is the difference between off-peak and peak?

A. Off-peak refers to weekdays except public holidays. Peak days include weekends and public holidays. Playtime is unlimited on off-peak days. On peak days, playtime is limited to 2 hours and an additional 15 minutes grace period. After which, you can opt for extension at an additional fee.

 

Q. Is my toddler (3 years and below) restricted to the Toddler Play Space? Can we also play in the Main Play Space?

A. While we recommend the Toddler Play Space for children aged 3 and below, we let parents or guardians decide if their toddler is ready for the Main Play Space. We do advise to supervise closely if your little one likes to chew on things, as the Main Play Space has small toy parts.

 

Q. How much is the admission fee if I choose to bring my toddler to the Main Play Space?

A. Our admission fees are based on play space access instead of age. It is $22 (weekdays) or $26 (weekends and PH) if your toddler is playing in the Main Play Space. This automatically includes access to the Toddler Play Space for your little one aged 3 and below.

 

Q. My baby is 6 months old. Is there a minimum age to play?

A. Little babies are welcome! Admission is free for babies below 9 months if visiting with an older sibling. If your baby is visiting alone, admission is $6 per accompanying adult. When your baby reaches the chargeable age of 9 months, admission will be $18 for the Toddler Play Space.

 

Q. We have a 4-year old and a 2-year old. Where can they play?

A. Families with children in different age groups have two options. One is to have both children play in the Main Play Space. Alternatively, you can choose to have your toddler (aged 3 and below) in the Toddler Play Space while your older child plays in the Main Play Space. This is more feasible if there are two accompanying adults to supervise each child separately. Otherwise, the single adult can supervise the toddler in the Toddler Play Space while checking on the older sibling through the Live Video Monitoring screen.

 

Q. How many adults can accompany a child?

A. Admission per child includes 2 accompanying adults free-of-charge. Extra adults can enter the play space at an additional fee of $6 each. Otherwise, they can rest at our Reception or Beverage Area.

 

Q. Can we go out for lunch and come back again?

A. Multiple re-entry is allowed only on weekdays, but not on weekends and public holidays. Remember to hold on to your admission sticker for re-entry.

 

Q. Can I leave my child alone while I run some errands?

A. We are classified as a recreational area. As such, we do not offer child-minding or drop-off services. Children must be accompanied by an adult while playing in the premises.

 

Q. Why do you check my child’s hands during registration?

A. In addition to temperature check, we perform visual check on children’s hands and mouth (if possible) to rule out signs of Hand, Foot & Mouth Disease (HFMD). In addition, we ask for parents’ consideration to refrain from visiting if their child has recovered from HFMD recently or they suspect exposure to the virus. If health check is unsatisfactory, we will refuse entry to ensure a safe environment for all guests.

 

Q. Do adults need to wear socks?

A. Yes, everyone entering the play space needs to wear socks for hygiene reasons. Adults without socks can rest at the Reception or Beverage Area.

 

Q. I forgot to bring socks. Do you sell them?

A. You can purchase socks at our Reception Area. We have small, medium and large sizes for children. Adult ladies and men’s socks are free size. We encourage everyone to bring socks to avoid additional charges.

 

Q. I’m interested in bringing my child there to add variety to his school holiday activities. Are school holidays considered off-peak or peak?

A. Only government-declared public holidays are considered peak days. Normal weekdays during school holidays are still off-peak days.

 


Play Date & Private Events

 

Q. Do you have special rates if we come as a group?

A. We offer lower Play Date rates for groups with a minimum of 6 children (aged 9 months and above).

 

Q. Do I need to inform you if we’re coming for a play date?

A. Yes, kindly let us know in advance if you plan to avail of the Play Date rates. If families are arriving at different times, please inform us at least a day before to receive a digital Play Date Badge. This will help us identify families from your group during registration. Families arriving separately without a Play Date Badge will be charged walk-in rates. Kindly note that in the event the minimum of 6 children (aged 9 months and above) is not reached after all families have arrived, your visit will be converted to walk-in rates and the fee difference will be charged. If your play date has 10 or more children, please inform us at least 3 days in advance. We will publish a Crowd Advisory to minimise the chances of reaching full capacity during your visit. This is to maintain a good play experience for all guests. Please note that a Play Date is not a reservation nor a private event. We will still receive walk-in guests to the play space on a first come first served basis, as our capacity permits. Hence, we recommend large groups to come at 10 AM to minimise the possibility of arriving when the space is already full.

 

Q. If there’s a Crowd Advisory on social media, can we still visit during that time?

A. Yes, if you don’t mind crowds. However, kindly note that we limit the number of children inside the play space to our maximum comfortable capacity. This means there is a possibility you will not be accommodated if your family arrives when the space is already full. We publish Crowd Advisories when we are informed of planned group visits that reach half our capacity. This allows you to plan the timing of your visit accordingly, since the number of guests inside the play space could affect the overall play experience.

 

Q. I’m interested in having my child’s birthday party at your place but can’t find anything about parties on your website. Are you available for private events?

A. We offered private events bookings until May 2018. Due to strategic reasons, we have discontinued private events.

 


Membership

 

Q. Can you help me understand the difference between the two types of membership?

A. Toys Fans is for families who prefer a smaller membership fee upon joining, with the benefit of 20% off on admission fees per visit. Playtime is standard unlimited on weekdays, 2 hours on weekends and public holidays. If you prefer unlimited visits and playtime even on weekends, Toy Lovers is more suitable for you. Toy Lovers has a larger upfront fee, but no admission fees per visit for the duration of your membership.

 

Q. Is membership shareable amongst siblings?

A. Siblings will share one membership card, however, membership fee is per child. When signing up, parents will provide the names of children included in the membership. Benefits can be enjoyed by the children whose names appear in our records corresponding to the membership card presented.

 

Q. Can my friend and I join the membership together and enjoy the lower fee for 2nd child onwards?

A. Family membership is meant to be shared by a family unit. The lower fee for 2nd child onwards is applicable for siblings only.

 

Q. Do members still need to register at the Reception Area when visiting?

A. Yes, members go through the same registration process including temperature and visual check. The membership card should be presented to enjoy the benefits. In general, Toy Lovers enjoy faster registration because there are no more admission fees.

 


 Facilities

 

Q. Can I feed my child there?

A. Yes, we have baby chairs just outside the Toddler Play Space and at the Beverage Area near the Main Play Space. You can also enjoy home-packed or store-bought food. Kindly note that dining space is limited, especially on weekends.

 

Q. Can we have food and drinks inside the play space?

A. To keep the play space clean and avoid attracting pests, food and drinks can only be consumed at the Reception or Beverage Area. Plain water bottles and baby milk bottles can be brought inside the play space.

 

Q. Do you have a diaper changing room?

A. Yes, our Babycare Room is just beside the Reception Area. Kindly note that for sanitary reasons, diaper changing is not allowed inside the play space or at the common areas.

 

Q. I’m breastfeeding. Do you have a nursing room?

A. We don’t have a dedicated nursing room. However, we have plenty of seating all over the premises where you can breastfeed in peace. If you are not comfortable breastfeeding in public, you can use our Babycare Room.

 

Q. Do you provide complimentary drinks? I think I saw a coffee machine.

A. We provide drinking water from our hot & cold water dispensers. These can be found inside the Babycare Room and at the Beverage Area. Light snacks and beverages can be purchased from the vending machine located at the Beverage Area. This includes coffee capsules for the coffee machine.

 

Q. Do we need to pay to use the lockers?

A. Our lockers are provided free-of-charge. We have bigger lockers suitable for diaper bags near the Toddler Play Space. At the Main Play Space, compact lockers are available for storing handbags and smaller articles. You can choose to bring your belongings inside the play space if you prefer to keep them close.

 

Q. I noticed some adult and children’s house slippers at the shoe racks. What are they for?

A. Our premises are comprised of 2 separate areas. The Reception, Toddler Play Space and Babycare Room are together in one area, while the Main Play Space and Beverage Area are in a separate location nearby. To keep your socks clean, we advise to wear shoes or our house slippers when stepping out to the mall common areas.